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期刊退订和退款政策

 

索菲雅出版集团视保护用户的利益为最高的准则,我们感激任何在SPG旗下的出版平台上的消费。如果用户您想要退订某项服务,我们客户代表将竭诚为您提供帮助。

期刊退订

A.取消期刊订阅

我们高度关注读者对其订阅期刊的满意度。如果您因任何原因对所订阅期刊不满意,请联系相关期刊编辑部。大多数情况下,我们能为读者退订任何剩下的期卷。如果您有需要,期刊编辑部也会更新您的通信地址来保证订阅期卷能按时准确地发送到您的地址。如果您还有其他相关疑问,可以咨询编辑部。

您可以在 我的 The 5thPublisher里订阅明细里面找到编辑部。

各期刊编辑部联系方式均可查看期刊主页或联系我们 

B. 取消在线订阅

如果您对在线订阅的期刊有不满意的地方,可以在订阅该期刊起三十日内向相关期刊编辑部申请退订退款。如果超过了三十天,编辑部不接受任何退订。一旦在期限内提交退订,受理后将立即停止您的阅读权限。我们只提供整月退款。

APC退款

作者在与期刊编辑部达成一致意见的情况下,可以对APC(文章处理费)退款。

退款什么时候能完成处理?

一旦我们接收到您的申请,退款程序将立即开始。通常情况下,需要2-3周来完成处理。大多数退款在我们接收申请,处理完成后的5-10个工作日到账。

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